Refund Policy

14-Day Return Policy

Our return policy permits a 14-day return period, beginning from the date of receipt of your order. During this time, you may request a return of the purchased item.

Eligibility Criteria for Returns

To qualify for a return, the items must adhere to the following conditions:

• The items must be in great condition.

• Proof of purchase must be provided.

Please note that any item returned without prior authorization will not be accepted. To initiate the return process, please contact us at [email protected]

Condition Verification Before Return Approval

All returned items will undergo a thorough verification process to ensure they are great quality. Return approval is contingent on the satisfactory condition of the item.

Damages and Issues

Upon receipt of your order, we urge you to conduct a thorough inspection. If the item is found to be defective, damaged, or incorrect, please contact us immediately at [email protected], allowing us the opportunity to promptly assess the issue and take the necessary corrective measures.

Partial Refunds

In certain circumstances, partial refunds may be issued for items that are not returned in great condition or have cards missing. Please contact us for further information regarding eligibility for partial refunds.

Exchanges

The most efficient way to ensure that you receive the desired item is to initiate a return of the original product, and, once the return is approved, proceed with a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you retain the right to cancel or return your purchase within a 14-day period, without the necessity of providing a justification. Please note that the items must be in great condition, and you must include proof of purchase.

Refund Process

Upon receipt and inspection of your returned items, we will notify you regarding the approval status of your refund. If the refund is approved, it will be processed via your original payment method within 10 business days. Please be advised that the banking system may require additional time to finalize and post the refund.

If 15 business days have elapsed since your return was approved and you have yet to receive your refund, we encourage you to contact us at [email protected] for further assistance.

Return Shipping Costs

Please be advised that customers are responsible for covering the return shipping costs, except in cases where the return results from an error on our part (e.g., incorrect or damaged item). Original shipping costs are non-refundable.

Please be advised that you must use a shipping service that covers customs and import fees at destination.

Refund Method for Gifted Items

If an item was received as a gift and is subsequently returned, the refund will be issued either to the original purchaser or in the form of store credit.

Timeframe for Return Requests

Return requests must be initiated within the 14-day return period from the date of receipt of the item. Requests made after this timeframe will not be considered eligible for return.

Contact Information for Returns

For all return inquiries or to initiate the return process, please contact us at:

[email protected]