Refund policy
14-Day Return and Refund Policy
The 14 day period begins from the date of which you received your order. During that period, you can request a return of the purchased item, and then you will get your refund after we receive the item.
Eligibility Criteria for Returns
To qualify for a return...
• The item must be in great condition.
• Proof of purchase must be provided.
Please note that any item returned without our consent will not be accepted. To begin the return process, please contact us at info@hubbcards.com
Condition Verification Before Return Approval
The returned item will undergo a thorough verification process to ensure it are great quality. Return approval is contingent on the satisfactory condition of the item.
Damages and Issues
When you receive your order, we urge you to conduct a thorough inspection. In the very unlikely event of the item being found to be defective, damaged, or incorrect, please contact us immediately at info@hubbcards.com, allowing us the opportunity to promptly assess the issue and take the necessary corrective measures.
Partial Refunds
In certain circumstances, partial refunds may be issued for items that are not returned in great condition or have cards missing. Please contact us for further information regarding eligibility for partial refunds.
Refund Process
Upon receipt and inspection of your returned items, we will notify you regarding the approval status of your refund. If the refund is approved, it will be processed via your original payment method within 10 business days. Please be advised that the banking system may require additional time to finalize and post the refund.
If 15 business days have passed since your return was approved and you have yet to receive your refund, we encourage you to contact us at info@hubbcards.com for further assistance.
Return Shipping Costs
Please be advised that customers are responsible for covering the return shipping costs, except in cases where the return results from an error on our part (e.g., incorrect or damaged item). Original shipping costs are non-refundable.
Please be advised that you must use a shipping service that covers customs and import fees at destination.
Refund Method for Gifted Items
If an item was received as a gift and is subsequently returned, the refund will be issued either to the original purchaser or in the form of store credit.
Timeframe for Return Requests
Return requests must be initiated within the 14-day return period from the date of which you received the item. Requests made after this timeframe will not be considered eligible for return.
Contact Information for Returns
For all return inquiries or to initiate the return process, please contact us at: